Reporting Albert Bugs
Albert keeps a log. It is a plain text file on your own PC, it is small, and it is the fastest way for me to find out what happened.
Every start renames the last log and begins a new one. Only two runs are kept, so restarting twice overwrites the run that went wrong.
Finding the files
Copy this, paste it into the address bar of any Explorer window, and press Enter:
%LOCALAPPDATA%\Albert
Four files are worth having. Some may not be there, which is fine — send what is.
It holds raw simulator data and grows by about 80 MB for every hour Albert is connected. Nothing removes it, so it can reach tens of gigabytes. Deleting it is safe and gets the space back.
Sending them
Select the four files, right-click, and choose Compress to ZIP file on Windows 11, or Send to → Compressed (zipped) folder on Windows 10.
Then drop it into the #albert-bugs-and-requests Discord channel.
Worth more than the log itself
Four things, whichever way you send it:
What is in the log
Plain text, a few pages. Open it in Notepad and read it if you like.
It contains your Windows user name, because it appears in the paths Albert prints; the local network addresses of any device that opened the interface; and the airports on your flight plan. It does not contain your password, your simulator account, anything you typed, or anything from outside Albert.
Nothing leaves your machine on its own. Albert uploads nothing and has no way to reach me. A log gets to me only if you send it yourself.