Albert Privacy Notice

Effective September 4, 2026

Scope and responsibility

Fflying Llama LLC (“Fflying Llama,” “we,” “us,” or “our”) makes Albert and is responsible for the personal information described in this notice. This notice applies to the installed Albert software and the online services used for Albert’s mailing list, downloads, licensing, purchases, subscriptions, and support.

The Fflying Llama Privacy Notice separately explains information handled when you visit fflyingllama.com. Both notices may apply when you use an Albert page or service. The installer also includes a privacy notice for the version of Albert being installed.

Information that stays on your computer and local network

Albert reads information from Microsoft Flight Simulator and supported simulated aircraft so that it can monitor, advise, and operate the simulated aircraft. This can include aircraft and flight state, position, the flight plan and route, and images of cockpit displays.

Albert stores settings, logs, optional detailed simulator recordings, an encrypted license key, and a recent license result on the Windows computer where it is installed. Detailed recording is a local troubleshooting feature. Its current setting is shown in Albert and can be changed in Troubleshooting.

Simulator information, settings, logs, recordings, and cockpit-display images are not automatically uploaded to Fflying Llama. They may travel between the computer running Albert and a browser on the same local network. If cockpit-display access is turned off, Albert does not send those images to the browser. Albert may continue to read the captain’s display locally to determine whether a flight is loaded.

Albert does not currently send simulator information or support files to an artificial-intelligence service.

Installation and local changes

Setup requests administrator access during installation to add a Windows firewall rule for the private local network and register the Windows task Albert uses to read cockpit displays without repeatedly showing an administrator prompt. Albert’s normal operation does not run with administrator privileges.

If you ask Albert to prepare a supported PMDG aircraft, it changes only the PMDG data-feed settings it identifies as necessary and saves the original settings file as a backup before the first change. The display-reading component operates in the running simulator and does not install a file into or modify a file belonging to Microsoft Flight Simulator.

Uninstalling Albert removes the installed program, its firewall rule, and its Windows task. It does not cancel a subscription. It also leaves Albert’s local data folder, any PMDG data-feed settings Albert changed, and the backup Albert created. The local data can be removed after uninstalling by deleting %LOCALAPPDATA%\Albert.

Information handled online

We receive online information from you, from Albert or your browser, and from service providers involved in a request or transaction. The categories are:

• Service request information. When a browser or Albert contacts an Albert page, download, or online service, we and our hosting providers receive ordinary request information. This can include the IP address, date and time, requested page, file, or service, referring page, approximate location derived from the IP address, and general browser, operating-system, or device information.
• Mailing-list information. If you join the Albert update list, we keep your email address, the wording and source of the signup, subscription status, relevant dates, and records needed to send messages and process delivery failures, spam complaints, and unsubscribe requests. Asking for a license key, buying Albert, or contacting support does not by itself add you to this list.
• License information. If you request or buy licensed access, we keep your email address, license key, the key’s source and issue status, relevant dates, and the features or subscription status associated with the key. When a license key is saved in Albert, Albert sends the key and installed Albert version to the license service when Albert starts, when you save the key, and about once an hour while Albert runs. Ordinary request information is also received. No simulator information, flight plan, display image, setting, log, or recording is included in a license check.
• Purchase and subscription information. Purchases are processed by Stripe. Information requested at checkout is submitted directly to Stripe and is handled under Stripe’s Privacy Policy. Stripe provides us with the customer and transaction or subscription information needed to fulfill and manage the purchase. Our Albert database stores the customer email address, Stripe identifiers, product and plan identifiers, subscription status, paid-through date, cancellation and refund status, and fulfillment dates. It does not store full payment card numbers.
• Support information. If you contact us, we receive the contact information, message, and attachments you choose to provide. Albert can create a support ZIP on your computer, but it does not send the ZIP. The ZIP contains current and recent Albert logs and may include a Windows username within a file path, addresses of devices on the local network, airports from the flight plan, and simulator states and actions. It does not include detailed recordings, the license key, settings files, or the browser profile. You may separately choose to send screenshots, recordings, or other files.

Joining the mailing list and contacting support are optional. Albert’s core features do not require a license key. An email address is needed to issue or recover licensed access, a saved key is needed to validate that access, and payment information is needed by Stripe to complete a purchase. If you do not provide information needed for one of those requests, we may be unable to complete it.

How we use information and our legal bases

We use online information to:

• send Albert messages that you requested and honor unsubscribe requests;
• issue, deliver, recover, and validate license keys;
• provide licensed features and manage purchases, subscriptions, cancellations, and refunds;
• answer support requests and diagnose a problem when you provide support information;
• operate and secure the services, prevent fraud or misuse, and troubleshoot service failures; and
• maintain appropriate accounting, tax, legal, and business records.

Where European Economic Area or United Kingdom data-protection law applies, we rely on the following legal bases:

• performance of a contract or steps you request before entering into one, including providing purchased or licensed access and related support;
• your consent for optional mailing-list messages, which you may withdraw at any time;
• our legitimate interests in operating and securing the services, preventing fraud and misuse, responding to inquiries, and maintaining appropriate business records, where those interests are not overridden by your rights; and
• compliance with legal obligations, including tax, accounting, and valid legal-process requirements.

How we disclose information

We may disclose personal information to providers that perform services for us, including website and download hosting, database storage, email delivery, payment processing, customer support, business email, and related technical operations. Stripe and the banks, payment networks, and other parties involved in a chosen payment method also handle transaction information for payment, security, fraud prevention, and legal compliance.

If you use Discord or another outside or public support channel, that service handles what you submit under its own terms, and other participants may be able to see it. Use email instead if you do not want support material posted to a community channel.

We may also disclose information when required by law or reasonably necessary to respond to valid legal process, investigate fraud or misuse, protect rights or safety, obtain professional advice, or complete a sale, merger, or transfer of the relevant business.

We do not sell personal information, rent the Albert mailing list, use personal information for targeted advertising, or share it for cross-context behavioral advertising. We do not receive simulator information unless you deliberately provide it for support.

Cookies and tracking

Albert’s local browser interface uses local browser storage to remember which settings file is selected. It does not use advertising or analytics cookies and does not track activity across unrelated websites.

Albert pages on fflyingllama.com are covered by the general Fflying Llama Privacy Notice. A Stripe checkout or account-management page may use cookies and similar technologies as described by Stripe. Browser “Do Not Track” signals do not change Albert’s local interface because it does not perform the tracking those signals address.

Retention and deletion

We keep online personal information only as long as reasonably needed for the purposes described in this notice. Mailing-list information is kept while you are subscribed, and we may retain enough information afterward to honor an unsubscribe request. License, customer, subscription, and transaction records are kept as needed to provide access, prevent fraud, maintain accounting and tax records, resolve disputes, and comply with legal obligations. Support correspondence and files are kept while reasonably needed to address the request and maintain appropriate records. Request and security logs are kept according to our and our providers’ operational settings.

If identifying information is no longer needed, we may delete it or separate it from a license or transaction record that still has a legitimate business or legal purpose. Deleted information may remain temporarily in routine backups until those backups are replaced.

Local settings, logs, recordings, and support ZIPs remain under your control. Albert rotates older logs and limits older recordings and settings backups, but uninstalling Albert does not delete the local data folder. You can delete that folder after uninstalling, delete individual support files or recordings, and clear Albert’s local browser data through the browser.

Security and the local network

We use reasonable administrative, technical, and organizational safeguards appropriate to the limited information we handle. Albert’s online services use encrypted HTTPS connections. On Windows, Albert encrypts the saved license key for the Windows account that saved it.

The local browser interface uses an unencrypted local-network connection and has no Albert account or password. A person or device that can reach Albert on that network may be able to view its information or operate the simulated aircraft. Use Albert only on a private local network you trust. No method of storage or transmission is completely secure.

International processing

Fflying Llama is based in the United States. If you use Albert outside the United States, personal information submitted to its online services is likely to be disclosed to and processed in the United States. Service providers and parties involved in a payment may also process information in the country where the transaction occurs and in other countries where they or their subprocessors operate. Privacy laws in those countries may differ from those where you live.

Where applicable law requires safeguards for an international transfer, we use legally recognized mechanisms available through our service providers, such as an adequacy decision, a recognized data-privacy framework, or approved contractual protections. You may contact us for information about safeguards relevant to your information.

Your choices, privacy rights, and complaints

Every Albert mailing-list email includes an unsubscribe method. Unsubscribing from those messages does not cancel a subscription or disable a license key.

Depending on where you live and which law applies, you may have rights to learn whether we hold personal information about you; access, correct, delete, restrict, or receive a portable copy of it; object to certain processing; or withdraw consent. Withdrawing consent does not affect processing that lawfully occurred before the withdrawal. Applicable law may limit these rights, including where information must be kept for a transaction, legal obligation, security, or dispute.

To make a request or privacy complaint, email contact@fflyingllama.com, preferably from the email address involved, and describe the information or action concerned. We may request information reasonably needed to verify your identity. We will review the matter and respond as required by applicable law.

If you are not satisfied with our response, you may also complain to the privacy or data-protection authority where you live or work or where you believe a violation occurred. This may include an EEA supervisory authority, the United Kingdom Information Commissioner’s Office, the Office of the Australian Information Commissioner, the Office of the Privacy Commissioner of Canada, or Japan’s Personal Information Protection Commission.

Children

Albert’s online services are not directed to children under 13, and we do not knowingly collect personal information from them. A parent or guardian who believes a child provided personal information may contact us and request its deletion.

Changes to this notice

We may update this notice when Albert’s practices or legal obligations change. The current notice will be posted at this location with a revised effective date.

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